1. Seller information
Storefront: AZU. Trading name according to current store records: Lumé Belle. Email: info@lumebelle.nl. Telephone: 0634335734.
2. Scope
These terms apply to orders, agreements and deliveries through AZU. Consumers retain all their statutory rights.
3. Offers and order confirmation
We aim to present products, options, prices and availability accurately. Obvious errors can be corrected. An agreement is formed when we confirm an order.
4. Prices and payment
Consumer prices include VAT unless clearly stated otherwise. Available payment methods and shipping charges appear at checkout. We may investigate payment problems or suspected fraud and cancel orders where legally permitted.
5. Delivery
We aim to ship promptly. Delivery estimates are indicative unless expressly agreed otherwise. Your statutory rights in the event of delay, loss or damage remain unaffected.
6. Right of withdrawal
For online purchases, consumers generally have 14 days from receipt to withdraw without giving a reason. After notifying us, you have another 14 days to return the goods. You may inspect goods as you would in a physical shop; any reduction in value resulting from handling beyond what is necessary may be deducted as permitted by law. We refund within 14 days of your withdrawal notice using the original payment method. We may withhold the refund until we receive the goods or you provide proof of return. Legal exceptions apply only where relevant.
7. Warranty and complaints
AZU respects the statutory warranty. Products must meet what consumers may reasonably expect under their agreement. For defects, contact info@lumebelle.nl. We aim to respond to complaints within 14 days. Statutory rights to free repair, replacement or another appropriate remedy remain unaffected.
8. Liability
AZU is responsible to the extent required by law. Nothing here excludes or limits liability where mandatory law prohibits that.
9. Intellectual property
Website text, images, logos and other content belong to AZU or are used with permission. Use beyond what the law allows requires the rights holder's permission.
10. Applicable law
Dutch law generally applies. This does not remove mandatory consumer protection rules in your country of residence. Disputes are heard by courts with jurisdiction under the applicable rules.