Returns at AZU
We want you to be satisfied with your phone case or other accessories. Your statutory consumer rights always apply.
14-day right of withdrawal
For online purchases, consumers generally have 14 days from receipt to withdraw without giving a reason. Notify info@lumebelle.nl within that period; you then have another 14 days to return the goods. You may inspect an item as in a physical shop. Excessive handling may result in a lawful deduction for diminished value.
Contact about returns within 30 days
Our existing return procedure lets customers contact us about returns within 30 days of receipt. You may send a return request to info@lumebelle.nl during this period. This does not restrict your statutory 14-day right; any extra conditions for requests after that period will be explained.
Product and packaging
Pack returns carefully, preferably in the original packaging, to avoid damage. Original packaging is not in itself a legal requirement to exercise the withdrawal right. Include your order number when contacting us.
Refunds
For a valid withdrawal, we refund amounts due within 14 days of your notice by the original payment method. We may wait until the goods are received or you provide proof of return. Original standard delivery charges are refunded where required by law. Responsibility for return postage depends on applicable law and information provided before purchase.
Defects and statutory warranty
Products must meet what consumers may reasonably expect. In the Netherlands, legal warranty is not limited to a fixed two-year period. For defects, contact info@lumebelle.nl. Where required by law, we provide free repair, replacement or another appropriate remedy.
How to return
1. Email info@lumebelle.nl with your order number and return or withdrawal request. 2. You will receive instructions. 3. Pack the item carefully and keep proof of postage until the return is processed.
Contact
Questions about returns or refunds? Email info@lumebelle.nl.