AZU Frequently Asked Questions
Answers to common questions about phone cases, ordering, shipping and returns.
How do I know which iPhone case fits?
Check your exact iPhone model before ordering. Select the correct model and preferred colour on the product page. Available models may vary by product.
Where can I see delivery times and shipping costs?
Available shipping options, prices and destinations appear at checkout. Delivery times are estimates; see our shipping policy for more information.
Can I return my order?
For online purchases, consumers generally have 14 days from receipt to withdraw without giving a reason, then another 14 days to return the goods after notification. See our returns page for conditions and instructions.
Which payment methods can I use?
Available payment methods appear at checkout and may vary by country or region.
Can I track my order?
When shipment tracking is available, you will receive a tracking code in the dispatch confirmation.
How can I contact AZU?
For questions about products, orders or returns, email info@lumebelle.nl. Please include your order number for order-related questions.